The goals of any business should go beyond acquiring a large number of customers or making a large number of sales . In this article, we show you the importance of after-sales management in your business.
Getting satisfied customers who repeat their purchases , recommend your products or services and strengthen their relationship . With your company is a real goal to achieve in any business .
This is where post-sale management comes in : all the actions and strategies implemented after the purchase and that provide each customer with an extra value .
In this blog, we’re going to do a simple analysis of what actions are needed to achieve this ultimate goal and how to get fax lists there through Business Central .
There are multiple programs and software that allow you to perform this process automation , many of them requiring a certain amount of time to adapt or to transfer all the information .
Know your future
– Companies without silos : relationships, processes, and data are unified to maximize performance.
– Practical knowledge : Improve results with unified data and business analytics.
Knowing all this information , it’s normal to have doubts and not be able to realistically visualize how such technology can relaunch your business .
For greater customization, you can tell us about your company ‘s specific case , and we will advise you based on your needs. This way, you’ll be able to understand each process and support us on your digital transformation journey. You’ll learn about its advantages one by one and see how change unfolds firsthand.
Solutions to problems
Having a good incident response service is absolutely necessary to achieve good after-sales management .
From full refunds, product repairs, discounts for future purchases, and product exchanges.This is often the beginning of a good relationship based on trust .
There are multiple examples of large and small companies that use this technique implemented in the best possible way to achieve repeat purchases .
A clear example is Amazon’s returns system , where you always get an instant response with a tailored solution, from repairs to returns.
Business Central
Implementing after-sales ask for online feedback after the project is completed management is a simple step thanks to the solution offered by Microsoft Dynamics BC (NAV) .
This solution provides different users with a way to interact with your company by completing transactions and improving their experience throughout the purchasing process.
Some of the benefits and opportunities that this solution can offer you are:
– Product catalogs to reward good customers.
– Establishing points as a form of reward.
– Points powder data management.
– Redemption of points.
– Complete order tracking and information.
– Incident tickets.
– Returns management.
– Different cancellation options.
To seek comprehensive advice and the best solutions for your business , contact our All Cloud professionals .